FAQs

For your protection, we utilize a standard Service Agreement that outlines the terms and conditions. It states the provisions for engaging the caregiver, billing, and specifies any prohibitions. This is vital to ensure clear communication [...]

Yes. Whenever the caregiver is not needed, you may cancel a particular day or shift. Just notify to the office so we can arrange the schedule of the caregiver ahead of time, a 24-hour notice [...]

We can help by providing a hospital sitter. During that time, our  caregiver will stay with the patient so you can get some rest. We can also assist with the transition to home when the [...]

On days when the caregiver is unavailable, we will make every effort to find a substitute who matches the needs of your loved one.

If you or your family member is uncomfortable with the caregiver for any reason, let us know and we will refer another caregiver. Call the office and we will assist you.

During the initial assessment, we take detailed notes about your loved one’s care needs, diagnosis, interests and social needs. We then review our caregiver-pool to find the person with matching skills, knowledge, abilities, personality and [...]