FAQs

Yes. All caregiver services performed on the following holidays will be billed at one and one half (1.5) times the regular rate; New Year’s day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day [...]

Agree to accept the caregiver/s without regard to race, color, religion or national origin. Treat caregivers with respect, dignity and consideration. Provide meals to the caregiver if the schedule is live-in or if the schedule [...]

Whenever the family wants to cancel a particular shift schedule, the family should inform the caregiver at least 24 hours before the next schedule intended to be cancelled.

If the client resides in a facility, the emergency procedure of the facility will be followed. In case the client lives in a private home, the caregiver in absence of a family member in the [...]

The caregiver service is a non-medical service. We do not perform nursing or medical services and procedure. Caregivers are not licensed professionals, thus they are not authorized and not qualified to provide medical or nursing [...]

Waiting is part of the job of a caregiver. It is normal to have idle time when all the routine chores are done. Waiting time is working time even when the caregiver is watching TV [...]